At Swastha360, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (swastha360.com) and services.
1. Information We Collect
Information You Provide
- Consultation booking form: Name, phone number, email address, health condition, city
- WhatsApp messages: Health queries and consultation requests
- Free tool usage: Health data entered in BMI, calorie, and quiz tools (not stored)
Automatically Collected Information
- Browser type, operating system, device type
- Pages visited, time spent, referring URL
- IP address and approximate location (city level)
2. How We Use Your Information
- To schedule and conduct nutrition consultations
- To create personalised diet plans
- To send your diet plan via WhatsApp or email
- To send appointment reminders and follow-up messages
- To improve our website and services
- To respond to your queries and support requests
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Storage and Security
- Consultation data is stored securely on our server
- Booking information is also stored in a secure Google Sheet accessible only to Dr. Vidushi Sharma
- We use industry-standard SSL encryption for all data transmission
- Access to your personal data is restricted to Dr. Vidushi Sharma and authorised staff only
4. Cookies
Our website uses cookies to improve your browsing experience. We use:
- Necessary cookies: Essential for website functionality
- Analytics cookies: To understand how visitors use our site (Google Analytics)
- Preference cookies: To remember your settings
You can control cookies through your browser settings or our cookie consent tool.
5. Third-Party Services
We use the following third-party services:
- Google Analytics: Website traffic analysis
- Google Sheets: Secure booking data storage
- WhatsApp Business: Client communication
- Gmail: Email communication
These services have their own privacy policies which govern their use of your data.
6. Your Rights (GDPR and Indian IT Act)
You have the right to:
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Objection: Object to how we process your data
- Portability: Request transfer of your data in a readable format
To exercise any of these rights, email us at: contact.swastha360@gmail.com
7. Health Data
Health information you share with us (symptoms, medical history, lab reports) is treated with the highest level of confidentiality. This information is used solely to provide nutrition consultation services and is never shared without your explicit consent, except where required by law.
8. Children Privacy
Our services include nutrition plans for children (Kids Nutrition Plan). For clients under 18, we require parental consent and communicate only with parents or legal guardians.
9. Data Retention
- Consultation and health data: Retained for 3 years from last interaction
- Website analytics data: Retained per Google Analytics policy (26 months)
- You may request earlier deletion at any time
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. The date of the latest revision is shown at the bottom of this page.
11. Contact Us
For any privacy-related questions or requests:
- Email: contact.swastha360@gmail.com
- WhatsApp: +91 8447715863
- Website: swastha360.com
We aim to respond to all privacy requests within 30 days.
Last updated: April 2025 | Swastha360 — Dr. Vidushi Sharma, MSc Clinical Nutrition, Delhi NCR