Refund & Cancellation Policy

Nature of Our Services

Swastha360 provides personalised nutrition and lifestyle support services. Each paid program may involve review of the client's health information, dietary pattern, lifestyle, goals, medications, allergies/intolerances, available laboratory reports and other information voluntarily provided for personalisation.

Our programs are therefore professional, individualised nutrition services and are not standard, ready-made or off-the-shelf diet charts.

When Professional Service Begins

Professional service may commence after successful payment once the client's submitted information is taken up for assessment, clinical-nutrition review, planning or personalisation. Preparation may begin before the final plan is digitally delivered.

Cancellation Before Personalisation Begins

A client may request cancellation before substantive assessment or preparation of the personalised program has commenced. Such requests will be reviewed against the actual status of the case at the time the cancellation request is received.

Where no substantive personalised professional work has commenced and the request is otherwise eligible, the applicable refundable amount will be processed after verification.

After Assessment, Preparation or Delivery

Once substantive assessment, professional review or preparation of a personalised nutrition program has commenced, professional time and expertise have been specifically allocated to that individual client.

Once the personalised plan has been substantially prepared or digitally delivered, the core personalised service shall be considered substantially rendered and the program fee shall ordinarily be non-refundable.

A refund will not ordinarily arise solely because of a subsequent change of mind, change in personal circumstances, non-use of the program, inability or unwillingness to follow the recommendations, preference for different foods or meal formats, or a subjective difference between the client's expectations and the professionally prepared nutrition plan.

Plan Concerns, Corrections & Modifications

If a client believes that a delivered plan contains a factual error, omission or material inconsistency with the health, dietary or lifestyle information originally provided, the client should notify Swastha360 promptly and allow our nutrition professional a reasonable opportunity to review the concern.

Where clinically or nutritionally appropriate, Swastha360 may provide clarification, correction or reasonable modification of the plan without additional professional charges during the applicable program period.

A preference-related disagreement alone does not necessarily constitute a deficiency in professional service.

Condition-Specific & Clinical Nutrition Programs

Swastha360 offers nutrition support across different health and lifestyle requirements, including weight management, PCOS/PCOD, thyroid concerns, diabetes, hypertension, fatty liver, renal/kidney nutrition, gastrointestinal concerns, pregnancy and post-pregnancy nutrition, children's nutrition, sports nutrition and other specialised programs.

Because nutritional requirements differ between individuals and medical conditions, no personalised plan should be compared with, substituted for or used by another person.

Personal, Confidential & Non-Transferable Use

Every personalised plan is prepared exclusively for the individual identified in that plan on the basis of the information supplied for that individual's assessment.

The plan is personal and non-transferable. It must not be shared for use, followed, adopted, resold, republished or represented as suitable for another individual. Recommendations that are appropriate for one person may be inappropriate or unsafe for another person with different medical, nutritional or medication-related circumstances.

Medical & Clinical Disclaimer

Swastha360 nutrition programs provide nutritional and lifestyle support and do not constitute medical diagnosis, emergency medical care, prescription of medicines or a substitute for treatment by a qualified medical practitioner.

Clients with diagnosed medical conditions, ongoing medication, pregnancy, kidney disease, diabetes, hypertension or other clinically significant concerns should continue to remain under the supervision of their treating physician and should not independently stop, start or modify prescribed medication on the basis of a nutrition plan.

Client Disclosure & Accuracy of Information

The appropriateness of personalised nutritional guidance depends materially upon the completeness and accuracy of information provided by the client.

The client is responsible for disclosing relevant medical conditions, current medications, allergies or intolerances, pregnancy status, laboratory information and other material health information requested during assessment. Swastha360 cannot reasonably personalise recommendations around information that was withheld, omitted or inaccurately provided.

No Guaranteed Health or Weight Outcome

Nutrition outcomes vary between individuals and may depend upon factors including adherence, medical condition, medication, metabolism, physical activity, sleep, stress, hormonal factors and other circumstances beyond the control of Swastha360.

Accordingly, purchase of a program does not constitute a guarantee of a particular weight change, laboratory value, symptom improvement, disease remission or other specific health outcome.

Program Duration & Follow-Up Services

Where a purchased program includes follow-up support, progress review or plan adjustments, those services will be provided during the applicable validity period and in accordance with the inclusions communicated for the selected program.

Failure to utilise available follow-up services during the program validity period does not by itself create an entitlement to a refund or extension.

Digital Delivery

A personalised plan or related program material may be delivered through the registered email address, WhatsApp number or another communication method provided or agreed by the client.

Successful transmission to the contact information supplied by the client may constitute digital delivery. Clients are responsible for providing accurate contact information and for checking relevant inbox, spam/junk folders and WhatsApp messages.

Duplicate, Incorrect or Unauthorised Transactions

If a client believes that the same order has been charged more than once, an incorrect amount has been charged, or a transaction was not authorised by them, they should contact Swastha360 promptly with the relevant payment details.

Verified duplicate or erroneous transactions will be handled after reconciliation with the applicable payment records and payment service provider.

Refund Amount & Payment Processing

Where a refund is determined to be payable, the amount will be processed after verification of the client, order and transaction details.

No arbitrary refund penalty will be imposed. Any adjustment for an actual, documented and non-recoverable payment or transaction-related charge, where applicable, shall be limited to what is permissible under applicable law and the relevant payment-provider terms.

Where technically supported, refunds may be returned to the original payment source. After initiation, the time taken for the amount to appear in the client's account may depend upon the payment gateway, bank, card issuer or payment method.

Refund Request Procedure

For proper verification and record keeping, refund or cancellation requests should be submitted through an official Swastha360 communication channel and should include:

• Client name
• Registered mobile number and/or email address
• Swastha360 Client/Program Reference ID (S360-...)
• Order or payment reference, where available
• Brief reason for the request

Swastha360 may request reasonable additional information where necessary to verify the client, transaction or refund destination.

Free WhatsApp Chats

No payment is collected for a free WhatsApp chat and therefore no monetary refund applies to a free WhatsApp chat.

Consumer Rights

This policy is intended to govern cancellation and refund requests relating to Swastha360 services. Nothing in this policy is intended to exclude, waive or restrict any right or remedy that cannot lawfully be excluded under applicable Indian consumer law.

Where a mandatory provision of applicable law prevails over any provision of this policy, the mandatory legal provision shall apply to that extent.

Contact

Refund and cancellation requests: contact.swastha360@gmail.com | WhatsApp: 918447715863